Effective 2026-09-26 · Nexus AI Solutions LLC
These Terms govern your access to and use of the private AI inference, fine-tuning, and related services (the "Service") provided by Nexus AI Solutions LLC ("Nexus", "we", "us"). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and any organization you represent ("you", "Customer").
Nexus provides access to large language model inference and optional fine-tuning that run on private GPU infrastructure. Compute is hosted in the United States. Self-serve plans run on a shared, tenant-isolated cluster; dedicated and on-prem plans run on capacity reserved for a single customer. Model availability, sizes, and performance are described on our site and may change as the platform evolves; capabilities marked "on the roadmap" are not yet generally available.
You agree not to use the Service to: violate law; infringe others' rights; generate content that sexually exploits minors; build weapons or malware; attempt to breach tenant isolation or access another customer's data; resell raw compute without authorization; or overwhelm the Service. We may suspend accounts that threaten the integrity or security of the platform, with notice where practicable.
We maintain technical and organizational safeguards including per-tenant isolation, encryption of stored data, air-gapped compute nodes with no default public egress, and access controls that restrict staff from reading tenant content. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. Our SOC 2 program is in progress; we do not claim certifications we have not completed.
If you will process protected health information, a Business Associate Agreement (BAA) must be executed first; GLBA service-provider terms are available for financial firms. These are offered with dedicated and enterprise plans. Do not submit regulated data under a plan that does not have the corresponding agreement in place.
Uptime and support commitments, where offered, are stated per plan; trials and self-serve plans are provided on a commercially reasonable, best-effort basis without an uptime SLA. Dedicated and enterprise SLAs are defined in the applicable order form.
Either party may terminate for material breach not cured within 30 days. On termination we provide a 30-day window to export your data, after which it may be deleted. On-prem customers retain their own hardware and deployment.
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs may be inaccurate; you are responsible for reviewing outputs before relying on them, especially for legal, medical, or financial decisions.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and our aggregate liability arising out of the Service will not exceed the amounts you paid us in the 12 months before the claim. Nothing limits liability that cannot be limited by law.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, and disputes are subject to the courts located in California. (Jurisdiction to be confirmed by counsel.)
We may update these Terms; material changes will be posted here with a new effective date and, where appropriate, notified by email. Continued use after changes take effect constitutes acceptance.
Questions about these Terms: contact us.