Effective 2026-09-26 · Nexus AI Solutions LLC
This Policy explains what we collect, how we use it, and the choices you have. Our core design principle is that your content stays private: the Service runs on private, US-hosted GPUs, and your prompts and documents are not used to train shared models.
Your prompts, uploaded documents, fine-tuning data, and generated outputs ("Customer Content") are processed to deliver the Service to you and are stored in your isolated tenant. We do not sell Customer Content, do not use it to train shared or foundation models, and restrict staff from reading it. Fine-tuning runs only on your instruction and produces an adapter that stays in your tenant.
We do not use your information for third-party advertising.
Compute and storage are located in the United States. We launch US-only; customers with in-region requirements outside the US should ask about a dedicated or on-prem deployment.
These providers process limited data only to perform their function. We will keep this list current as it changes.
Account and billing records are kept for as long as your account is active and as required for tax and accounting. Audit logs are retained per your plan and regulatory needs (for example, 7 years for SEC/FINRA contexts, 6 years for HIPAA), configurable for dedicated tenants. On termination, Customer Content may be exported within 30 days and is then deleted.
Safeguards include per-tenant isolation, encryption of stored data, air-gapped compute nodes with no default public egress, encrypted ephemeral scratch that is wiped at the end of each job, and access controls that prevent cross-tenant access. Our SOC 2 program is in progress. No system is perfectly secure.
If you process protected health information, a Business Associate Agreement must be in place first; GLBA service-provider terms are available for financial firms. Do not submit regulated data without the corresponding agreement.
You may access, correct, export, or delete your account data by contacting us or using the portal. Depending on where you live, you may have additional rights under applicable law; we will honor rights that apply to you.
Our marketing site uses minimal, essential storage. The tenant portal stores a session token in your browser so you stay signed in; it is not used for cross-site tracking or advertising.
The Service is for organizations and adults; it is not directed to children and we do not knowingly collect data from anyone under 18.
We may update this Policy; material changes will be posted here with a new effective date and, where appropriate, notified by email.
Privacy questions or requests: contact us.